Prioriti, owned and operated by one81 PTY Ltd, is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.
1. Scope of this Policy
This policy applies to all users of Prioriti’s consumer platform and users accessing the service via employer-sponsored wellness programmes or via technology or mobile operator partners.
Note on Regulatory Status
Prioriti is not a registered medical scheme as defined under the Medical Schemes Act 131 of 1998. Prioriti does not collect, store, or process user information for the purpose of underwriting healthcare costs, managing pooled healthcare contributions, or providing scheme benefits. The platform does not undertake financial liability for healthcare services and does not operate as a health insurer or benefit administrator.
2. Information We Collect
We collect the following types of information:
2.1 Personal Identifying Information (PII)
• Full name, email address, phone number, and ID number (if voluntarily provided).
2.2 Health Interaction Data
• Information voluntarily submitted into our symptom checker or health intake forms.
• Consultation bookings and service usage metadata.
2.3 Technical and Usage Data
• Device type, browser type, IP address, operating system, and interaction timestamps.
• Session data related to accessed tools, time spent, and navigation.
2.4 Payment Data
• Billing reference numbers, payment status, and channel (e.g., mobile billing or payment gateway), processed via third-party payment processors.
Important Note:
Prioriti does not collect, store, or retain any sensitive clinical data, such as formal diagnoses, test results, prescriptions, or treatment records. Prioriti does not generate or maintain an electronic health record (EHR) or personal medical file for any user. No health record is created or shared with third-party providers.
3. How we use your Information
We process personal data to:
• Deliver and personalise health education and content;
• Operate the symptom checker and other self-assessment tools;
• Facilitate bookings and communication with independent health professionals;
• Deliver employer-sponsored wellness benefits (if applicable);
• Provide customer support and notify you of service-related changes;
• Fulfil legal obligations and detect fraud or abuse.
4. Legal Basis for Processing
We rely on the following legal bases under POPIA:
• Your consent, where applicable;
• Performance of a contract (e.g., delivering services);
• Compliance with legal obligations;
• Legitimate interest in improving our services and ensuring platform security.
5. Data Sharing
We do not sell personal information. We may share your data with:
• Healthcare providers with whom you choose to engage via the platform;
• Third-party payment processors and analytics providers under binding contracts;
• Employer wellness programme administrators, where applicable and lawful;
• Legal authorities, only when required by applicable law or regulation.
6. Data Retention
We retain personal information only as long as necessary for the purpose for which it was collected or to meet legal, regulatory, or contractual obligations. As we do not store sensitive clinical data, no medical history or health records are retained.
7. Data Security
We use administrative, technical, and physical safeguards to protect your data, including:
• Encryption in transit and at rest;
• Access control and role-based authentication;
• Regular vulnerability assessments and audits.
8. User Rights Under POPIA
You have the right to:
• Request access to personal data we hold about you;
• Request correction or deletion of your data;
• Withdraw consent (where applicable);
• Object to or restrict processing under certain conditions.
Submit requests to: support@one81.com.
9. Children's Privacy
Prioriti is intended for users 18 years or older. If used by a minor, it must be with the consent and supervision of a parent or legal guardian. We do not knowingly collect personal data from children under 18.
10. Third-Party Services
Prioriti may integrate with external services such as:
• Mobile operators;
• Employer systems;
• Licensed healthcare provider platforms.
Each of these partners operates under their own privacy terms and bears responsibility for their data practices. Prioriti shares only the minimum necessary information to enable service delivery.
11. International Data Transfer
Prioriti may store or process personal data outside of South Africa (e.g., with cloud providers). In such cases, we ensure compliance via contracts or data transfer safeguards.
12. Policy Updated
We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or via email. Continued use of the Service after updates constitutes acceptance.
13. Contact Us
For privacy-related inquiries or to exercise your rights:
Email: support@one81.com
Operator: one81 PTY Ltd
This Privacy Policy is compliant with the Protection of Personal Information Act, 4 of 2013 (POPIA) and reflects our commitment to transparency, security, and user rights.